Privacy Policy

Last Updated: November 2024

1. Information We Collect

When you purchase our book or subscribe to our newsletter, we collect:

• Name and email address
• Shipping address for physical book deliveries (domestic and international)
• Phone number for delivery coordination
• Payment information (processed securely through Razorpay)
• Country of residence for international orders

2. How We Use Your Information

We use your information to:

• Process and fulfill your book orders (both domestic and international)
• Send order confirmations and shipping updates
• Coordinate with international shipping carriers and customs
• Provide customer support and handle refund/exchange requests
• Send newsletters and updates about new teachings (only if subscribed)
• Comply with customs and tax regulations for international shipments

3. Data Protection

We take the security of your personal information seriously:

• All payment transactions are processed through Razorpay's secure payment gateway
• We do not store your credit card or payment information on our servers
• Your shipping information is securely stored and only shared with authorized shipping partners
• For international orders, we may share necessary information with customs authorities as required by law
• We use industry-standard encryption to protect your data during transmission

4. Third-Party Services

We use the following third-party services:

• Razorpay: For secure payment processing (India and International)
• Domestic Shipping Partners: For book delivery within India
• International Courier Services: For international book delivery (DHL, FedEx, or similar carriers)
• Email Service Provider: For sending order confirmations and newsletters

These third-party services have their own privacy policies and may collect information as necessary to provide their services.

5. International Data Transfers

For international orders, your information may be transferred to and processed in countries outside your residence. This is necessary to fulfill your order and comply with international shipping and customs requirements. We ensure appropriate safeguards are in place for such transfers.

6. Your Rights

You have the right to:

• Access your personal data
• Request correction of your data
• Request deletion of your data (subject to legal obligations)
• Unsubscribe from newsletters at any time
• Object to processing of your data for marketing purposes
• Request a copy of your data in a portable format

To exercise these rights, please contact us at contact@trayivani.in.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders and provide customer support
• Comply with legal, tax, and accounting obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

Newsletter subscription data is retained until you unsubscribe.

8. Cookies

We use essential cookies to ensure the proper functioning of our website. We do not use tracking or advertising cookies.

9. Contact Us

For any privacy-related questions or concerns, please contact us at:

Email: contact@trayivani.in

10. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

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